Privacy Policy

Effective Date: January 9, 2025

Rebound LLC dba Cloud9 (“Cloud9,” “we,” “us,” or “our”) operates the Cloud9 website and related services (collectively, the “Service”). This Privacy Policy explains how we collect, use, and share your personal information when you visit or use our Service and outlines your choices about how your data is handled.

By using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Service immediately.

Information We Collect

Personal Data You Provide

  • Identifiers: Name, email address, phone number, and shipping/billing address.
  • Account Information: Username, password, and other details when you create an account.
  • Order Information: Payment details, order history, and preferences.
  • Communications: Information you provide in emails, surveys, or customer support inquiries.

Usage Data

  • Device Information: IP address, browser type, and operating system.
  • Activity Data: Pages visited, time spent on the site, and referral sources.

Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, track usage, and deliver targeted advertisements. You can adjust your browser settings to limit or disable cookies, but some features of the Service may not function as intended.

How We Use Your Information

We use your data for the following purposes:

  • To process and fulfill your orders, including payment and shipping.
  • To communicate with you regarding your purchases or inquiries.
  • To provide you with marketing offers, newsletters, and updates (if you’ve opted in).
  • To improve our website, products, and customer experience through analytics.
  • To detect and prevent fraudulent transactions and unauthorized activities.

Sharing Your Information

We may share your information with trusted third parties in the following circumstances:

  • Service Providers: Payment processors, shipping providers, and customer service platforms.
  • Marketing Partners: Advertising networks to deliver personalized ads.
  • Legal and Compliance: To comply with laws or protect Cloud9’s rights.

Your Privacy Choices

  • Access and Correction: Contact us to access or update your personal information.
  • Opt-Out of Marketing: Click “unsubscribe” in marketing emails to stop promotions.
  • Cookies Management: Adjust your browser settings to limit cookies.
  • Data Deletion: Request that we delete your personal data, subject to legal requirements.

Security of Your Data

We implement industry-standard security measures to protect your personal data. However, no method of transmission over the internet or electronic storage is 100% secure.

Children's Privacy

The Service is not intended for individuals under 18. We do not knowingly collect data from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Effective Date.”

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: info@trycloud9.com
  • Address:
    Rebound LLC dba Cloud9
    1309 Coffeen Avenue, STE 1200
    Sheridan, WY 82801, United States