Shipping & Refund Policy
Effective Date: January 9, 2025
Shipping
We offer the following shipping options within the United States:
- Economy: 5–8 business days for $4.90.
- Standard: 3–4 business days for $6.90.
Shipping fees are non-refundable. Estimated delivery times are subject to order verification and processing.
Refunds & Returns
If you are not satisfied with your purchase, you may request a refund within 30 days of the delivery date. Products must be unused and in their original packaging.
To initiate a return:
- Contact us at info@trycloud9.com with your order number.
- Ship the product to the address provided by our team. Return shipping costs are the customer’s responsibility.
Refunds will be processed to the original payment method within 5–7 business days after we receive the returned product.
Exceptions:
- Refunds are not available for products that have been opened or used.
- Sale items are non-refundable.