Privacy policy

Effective Date: October 22, 2026

Rebound LLC dba Cloud9 (“Cloud9,” “we,” “us,” or “our”) operates the Cloud9 website and related services (collectively, the “Service”). This Privacy Policy explains how we collect, use, and share your personal information when you visit or use our Service, including health information you choose to share with us, and outlines your choices about how your data is handled.

By using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Service immediately.

Information We Collect

Personal Data You Provide

  • Identifiers: Name, email address, phone number, and shipping/billing address.
  • Account Information: Username, password, and other details when you create an account.
  • Order Information: Payment details, order history, subscriptions, and preferences.
  • Communications: Information you provide in emails, texts, surveys, quizzes, reviews, or customer support inquiries.

Profile Information You Choose to Share

  • Demographics: Your gender and date of birth, for example when you answer a quiz or a short optional survey after you place an order.

Health Information You Choose to Share

  • Health and wellness details: Information about your health and habits, such as lab results (for example, liver enzyme levels from a blood test, including our at-home blood test), symptoms, wellness goals, and drinking habits.

Sharing profile and health information is always optional. We collect health information only with your consent, and you can decline or withdraw your consent at any time. Not sharing it never affects your ability to buy from us.

Usage Data

  • Device Information: IP address, browser type, and operating system.
  • Activity Data: Pages visited, time spent on the site, and referral sources.

Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, track usage, and deliver targeted advertisements. You can adjust your browser settings to limit or disable cookies, and you can opt out of the sale or sharing of your data for targeted advertising on our Your Privacy Choices page. Some features of the Service may not function as intended if you disable cookies.

How We Use Your Information

We use your data for the following purposes:

  • To process and fulfill your orders, including payment, shipping, and subscriptions.
  • To communicate with you regarding your purchases or inquiries.
  • To provide you with marketing offers, newsletters, and updates (if you’ve opted in).
  • To personalize product recommendations, content, and support based on the profile and health information you choose to share.
  • To understand, in aggregated or de-identified form, how our products work for different customers, and to improve them.
  • To improve our website, products, and customer experience through analytics.
  • To detect and prevent fraudulent transactions and unauthorized activities.

How We Handle Health Information
We use health information only for the purposes you agreed to when you shared it. We do not sell your health information. We do not use it to target advertising, and we do not share it with advertising partners. Access is limited to the people and service providers who need it to provide the Service.

Sharing Your Information

We may share your information with trusted third parties in the following circumstances:

  • Service Providers: Payment processors, shipping providers, our e-commerce, email and text messaging platforms, and customer service platforms, which process data on our behalf under contract.
  • Laboratory Partners: If you order an at-home blood test, the information needed to process your sample and return your results.
  • Marketing Partners: Advertising networks to deliver personalized ads. We never share health information with marketing partners.
  • Legal and Compliance: To comply with laws or protect Cloud9’s rights.

We share health information only with service providers that process it on our behalf, with your consent, or when the law requires it. We do not share your mobile number or your consent to receive text messages with third parties or affiliates for their marketing purposes.

Text Messages

If you opt in to text messages from Cloud9, we send messages about offers and your orders. Message frequency varies, and message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Agreeing to receive texts is not a condition of any purchase.

Your Privacy Choices

  • Access and Correction: Contact us to access or update your personal information.
  • Opt-Out of Marketing: Click “unsubscribe” in marketing emails or reply STOP to texts to stop promotions.
  • Opt-Out of Targeted Advertising: Use our Your Privacy Choices page or email us.
  • Withdraw Consent for Health Information: Email us and we will stop collecting it and delete what we hold, unless the law requires us to keep it.
  • Cookies Management: Adjust your browser settings to limit cookies.
  • Data Deletion: Request that we delete your personal data, subject to legal requirements.

Your Rights Under US State Privacy Laws

Depending on where you live (for example California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Washington, or Nevada), you may have the right to: know and access the personal information we hold about you; correct it; delete it; get a copy of it; opt out of the sale or sharing of your personal information and of targeted advertising; limit our use of sensitive personal information, including health information; and not be treated differently for using these rights.

To use these rights, email info@trycloud9.com with the subject “Privacy Request.” We will confirm your identity before acting on a request. You may use an authorized agent. If we decline your request, you can appeal by replying to our decision with the word “Appeal.”

Consumer Health Data

If you live in Washington, Nevada, or another state with a consumer health data law, our Consumer Health Data Privacy Policy explains what consumer health data we collect, why we collect it, who we share it with, and how to use your rights. We collect and share consumer health data only with your consent or as needed to provide a product or service you asked for.

Visitors from the EU, EEA, UK, and Switzerland

We process your personal data to perform our contract with you (for example, to fulfill your orders), for our legitimate interests (such as keeping the Service secure and improving it), and with your consent (such as for marketing and, where required, cookies). We process health information only with your explicit consent. You have the right to access, correct, erase, restrict, or object to the processing of your personal data, to data portability, and to withdraw your consent at any time. You can also complain to your local data protection authority. Your data is processed in the United States; where required, we rely on safeguards such as standard contractual clauses.

Data Retention

We keep personal data for as long as we need it for the purposes described in this policy, for example order records for tax and accounting. We delete or de-identify health information when you withdraw your consent or ask us to delete it, or when we no longer need it, unless the law requires us to keep it.

Security of Your Data

We implement industry-standard security measures to protect your personal data. However, no method of transmission over the internet or electronic storage is 100% secure.

Children's Privacy

The Service is not intended for individuals under 18. We do not knowingly collect data from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Effective Date.” If we make material changes to how we use health information, we will ask for your consent again.

Contact Us

If you have any questions about this Privacy Policy, or to make a privacy request, please contact us:

Address:
Rebound LLC dba Cloud9
1309 Coffeen Avenue, STE 1200
Sheridan, WY 82801, United States